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FAQ · Support
Ordering & Support: Common Questions
The HerbalPlan Team · 18 June 2026 · 4 min read
How long does delivery take?
Order by midday for DPD next-day UK delivery. You will receive tracking details once your parcel is on its way.
Is delivery free?
Delivery is free on orders over £99. Under that, a delivery charge is calculated at checkout.
What if I need to return something?
Our refund and returns terms are set out in full on the policy pages linked in the site footer, which are the versions the checkout applies.
How do I speak to someone?
The quickest route is your own Herbalife Independent Member. You can also reach the support address in the footer, and we aim to reply within a couple of working days.