Frequently asked questions

Order by midday on a working day and it goes out the same day by DPD Next Day, so it arrives the next working day. Orders placed after midday, or at the weekend, go out on the next working day. UK delivery is £4.50, and it's free over £99.

Yes. You'll get an email with a DPD tracking number once it ships, and you can follow it on DPD's website or app.

Almost. DPD Next Day covers most of the UK. A few remote postcodes, such as parts of the Scottish Highlands and islands, can take an extra day.

Someone from the HerbalPlan team messages you within a day to get you set up, and you keep the same point of contact for the whole plan. It's included, not an upsell.

Unopened items can be returned within 30 days, in their original packaging, with proof of purchase. Email orders@herbalplan.com and the team will sort it.

The plans are built around the Herbalife Weight Management Programme - a balanced diet, regular exercise, enough fluid, supplementation where it's needed and proper rest. If you're pregnant, breastfeeding, taking medication or managing a health condition, talk to your GP or pharmacist before you start. Nothing here is intended to diagnose, treat, cure or prevent any disease.

It's why there's a plan built for it. Keep taking your medication exactly as prescribed and talk to your prescriber before you change what you eat; the plan is nutrition support alongside it, never instead of it.